Refund policy

Updated Return and Refund Policy

Return and Refund Policy

We want returns to be clear and straightforward. Please read the sections below before submitting a request.

To start a return, contact us at support@bodycomfortco.com with your order number. Please wait for return instructions before sending anything back.

For this policy, the delivery date is the date carrier tracking confirms that the order was delivered. If tracking does not provide a delivery date, contact us and we will confirm the applicable date using the available shipping information.

60-Night Money-Back Guarantee

You may request a return under our voluntary 60-night money-back guarantee within 60 days of confirmed delivery.

Reasonable trial use is allowed. If the item has been washed, it must have been washed according to the supplied care instructions. Returned items must be reasonably clean and dry and must not have been intentionally damaged, misused, or returned in an unsanitary condition.

To receive a refund under this voluntary guarantee, all pillowcases supplied with the order must be returned. If your order included a free gift or promotional item, the terms in the Free Gifts and Promotional Items section below also apply. We will provide return instructions after approving your request.

Free Gifts and Promotional Items

Free gifts are included only with qualifying purchases and are not eligible for a separate cash refund, exchange, or store credit.

If a qualifying order is returned under our voluntary 60-night money-back guarantee, any free gift supplied with that order must also be returned. The gift may be opened and used as directed during the trial.

If the gift is not returned, the amount disclosed with the offer at the time of purchase will be deducted from the refund. This is a deduction for a missing promotional item, not a restocking fee.

This deduction does not apply to remedies for faulty, damaged, or incorrectly supplied products, or to an error caused by BodyComfortCo. It applies only to orders placed while the free-gift condition and applicable deduction amount were displayed with the offer.

Customers are responsible for return postage for returns under this voluntary guarantee, including returns due to an incorrect size or color selection, change of mind, or personal preference. This does not apply to faulty, damaged, or incorrectly supplied orders.

Original shipping charges are not refundable unless required by applicable law. No restocking fee applies.

Exchanges for Size, Color, or Preference

We do not offer voluntary exchanges for a different size, color, or other preference.

If you would like a different option, you may return your eligible order under the 60-night money-back guarantee and place a new order separately. Customers are responsible for the return postage and any costs associated with the new order.

This section does not limit your rights or available remedies if an item is faulty, damaged, or incorrectly supplied.

Faulty, Damaged, or Incorrect Orders

Please contact us as soon as possible if an item arrives faulty or damaged, or if you receive the wrong item.

Include your order number and a description of the issue. We may request photographs or other information to help us assess the problem.

Where an item is confirmed to be faulty, damaged, or incorrect, BodyComfortCo will cover reasonable return and replacement shipping costs. We may provide a prepaid return label where available or reimburse reasonable return postage.

Faulty items do not need to be returned in their original packaging. The 60-night voluntary guarantee, trial-use conditions, and customer-paid return-postage terms do not restrict any rights or remedies available for faulty products under applicable consumer law.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@bodycomfortco.com.

Exceptions

Gift cards, if offered, are non-refundable unless required by applicable law.

We may decline voluntary returns involving intentional damage, misuse, missing major components, invalid proof of purchase, or items returned in an unsanitary condition. These exclusions do not limit any statutory rights relating to faulty, damaged, or incorrectly supplied products.

Consumer Rights

This policy does not limit any rights you may have under Australian Consumer Law or other applicable consumer protection laws.